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How We Built an AI Support Agent for a D2C Brand

April 18, 2025Blazync Team5 min read

A WhatsApp-based AI support agent that handles 70% of customer queries automatically. Here is how we built it.

The Challenge

Our client was drowning in customer support tickets. 70% of the queries were routine order status questions.

The Solution

We built a custom AI agent integrated into their WhatsApp Business account and connected to their Shopify backend via API.

The Results

72% of all inbound queries are now resolved by the AI without human intervention, reducing response time to 3 seconds.

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